Refund policy

At ZALVENTO CREATIONS LTD, I maintain a rigorous standard of professional excellence and operational transparency. This policy provides a comprehensive framework for cancellations, service terminations, and refund requests in full compliance with the consumer and business protection laws of the United Kingdom and the European Union.

1. Service Engagement & Resource Allocation

My engagement begins upon the formal execution of a service agreement or the receipt of an initial deposit. Because my project management and infrastructure solutions involve the immediate commitment of expert-level strategy and technical resources:

Consultancy & Discovery: Fees associated with initial discovery phases, business audits, and strategic consultations are considered earned once the session has been conducted.
Phased Delivery (Milestones): My services are structured around specific project milestones. Once a deliverable or milestone has been accepted by the client, the associated fees are deemed non-refundable.

2. Cancellation Rights & Statutory Withdrawal

In adherence to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and the EU Directive on Consumer Rights:

14-Day Cooling-Off Period: For private individual clients (B2C), you retain the right to cancel a service contract within 14 days of engagement, provided performance has not fully commenced.
Commencement Waiver: If you request that services begin immediately during the cooling-off period, you acknowledge that you will be responsible for a proportionate payment for any work completed up to the time of cancellation.
B2B Notice Requirements: For corporate and business entities, cancellation terms are governed by the specific notice periods and termination clauses stipulated in your individual Service Level Agreement (SLA).

3. Service Evaluation & Rectification Protocol

Refund requests are subject to a formal evaluation to ensure a fair outcome for both parties:

Formal Dispute: If a deliverable is deemed not to meet agreed-upon specifications, a written "Notice of Deficiency" must be submitted to me within 7 business days of delivery.
Right to Cure: ZALVENTO CREATIONS LTD reserves the right to a "Cure Period" of 15 business days to address, rectify, or re-perform any disputed services before a refund is considered.
Exemptions: No refunds will be issued for bespoke strategy documents, customized digital workflows, or third-party costs (e.g., procurement of software) made on behalf of the client.

4. Digital Deliverables & Intangible Assets

Many of my deliverables are intangible professional assets (e.g., project roadmaps, technical frameworks, consultancy reports). Once these assets have been shared, delivered via electronic mail, or uploaded to a shared cloud environment, they are classified as "delivered content" and are exempt from standard return/refund policies.

5. Refund Processing Timelines

Should a refund be approved, it will be issued via the original payment channel. I observe the following processing schedule:

Internal Review: 5–7 business days.
Transaction Completion: Funds are released immediately upon approval. However, banks may require an additional 10 to 15 business days to reflect the credit.
Administrative Cost: A standard 5% administrative fee may be deducted to account for non-recoverable payment processing charges.

6. Contact & Dispute Resolution

All formal requests regarding the termination of services or financial adjustments must be directed to contact@zalventocreations.ltd. I remain committed to resolving all client concerns through professional dialogue.

Company Registry Information

Company Name: ZALVENTO CREATIONS LTD
Company Number: 16756291
Email: contact@zalventocreations.ltd
Registered Address: 58 Windsor Avenue, Adlington, Chorley, England, PR7 4JS